Help

Cadence help center

Find the fastest path for sign-in support, workspace setup, and in-app contextual guidance.

Sign in and password help

Use your work email and workspace password. If this is your first login, Cadence may ask you to set a new password before opening the workspace.

Use Forgot password from the login page to request a reset.
Check that the email address matches the address invited to your Cadence workspace.
If your company uses SSO, ask your workspace admin whether SSO enforcement is enabled.

Admin settings

Workspace admins can configure identity settings, employee imports, and workspace setup from the admin modules in the app.

For SSO, validate IdP metadata before testing a redirect.
Run a test redirect before enabling tenant-wide SSO enforcement.
Keep a non-SSO admin recovery path available until your identity provider is confirmed.

Calendar settings

Calendar connections let Cadence write 1:1 scheduling changes to an organizer calendar without exposing meeting notes, coaching, or transcripts.

Open the calendar connection panel from the 1:1 meeting dashboard or scheduler.
Connect Microsoft 365 when your workspace is ready to write Cadence-created 1:1 events.
Revoke or reconnect a provider from the same panel if authorization changes.

Job architecture

Job Architecture defines role families, levels, competencies, and assignments that become context for coaching, reviews, and calibration.

People Ops admins can create job families and levels from the Job Architecture module.
Publish role context only after the ladder and competency expectations match the tenant rollout plan.
Use assignments to connect employees to the current role context Cadence should surface.

In-app contextual help

Inside the authenticated app, use the question-mark button in the top bar for module-specific help and setup guidance.

Open the module you are working in.
Select the question-mark icon in the top bar.
Use the module tasks and FAQs for workflow-specific guidance.

Support

Need a human to look at it?

Send the workspace name, your work email, the page URL, and a short description of what happened. Do not include passwords, IdP secrets, or employee-sensitive details in the message body.

Contact Cadence support

Support requests go to support@cadencehr.ai.

Email support